To help us, please tell Atari of your discontent, and desire for a significant response, through their contact form. Below is my letter to Atari Support, being used by others in the community, which you can use if you would like.
Atari needs to respond to us. If we continue to apply pressure, they will have to do just that at some point. For Atari to leave the product as it is would be understandable for a business, but to say nothing to us is unacceptable. Continue to fight ignorance by spreading word of the game's present state of brokenness.
Above all, stay strong.
I'm writing in regards to the horrific lag that I, and countless others, am experiencing in the online mode of Dragon Ball Z: Budokai Tenkaichi 3 for the Wii.
You have advised your customers to buy a wired network adapter, blaming the lag on a faulty connection. Though several valid arguments can be made against this prescription, many of your customers tried the wired adapter anyway. However, as suspected, very few customers found any improvement in gameplay. Some customers ran objective speed tests, and found little, if any, improvement in their connection with the wired adapter. First hand experience has shown your so-called solution to be invalid.
If that were not enough, Nintendo has stated time and time again that it has given Atari information on how to fix the game code. Atari has yet to acknowledge this code fault, and gamers are not happy about this. We are not happy being brushed off and treated as ignorant. Our research is strong and proven. We want a true statement from you.
Clearly, it is up to Atari to decide whether or not a patch is developed and released, but Atari is rapidly losing respect by feigning ignorance towards faulty code. Customers are feeling cheated out of their money because of how bad the online component of this game is. Customers are ready to return their games at a loss on principle. Customers are declaring that they won't be buying any more Atari products if this game isn't fixed.
However, these same gamers want to give their allegiance to Atari, and they love this game's potential. These same gamers are ready to bring in multiple other customers to buy the game if it is fixed. There will be a cut into profits if the fix, as Nintendo has given Atari information on, is developed, but there will be many loyal customers brought into the fold. However, if Atari does not develop the fix, Atari will be losing a lot of customers, and will continue to receive anti-hype through the word-of-mouth of disappointed fans.
All the same, most customers are even more angry with Atari's unwillingness to respond and admit fault than the fact Atari is showing little willingness to actually fix the game with the information Nintendo provided. So, until Atari issues a statement announcing that the code is bad, and that Atari is either going to fix the game or leave it, we will continue to write Atari Support and spread word of how broken this product is.
To see our research, arguments, and expectations, view our progress blog: http://fixbudokai.blogspot.com
Looking, with respect, for a response.