Monday, December 17, 2007

Where We Are Now

Please read through "What We Have So Far" before reading this.

As of now, we have filed many emails with Atari's support system, and we have an Atari employee on the Atari community forums that is directing our posts to the proper parties, with our first hand research, findings from our communication with customer support, and our arguments based on these things. With our findings listed below, here is where we now stand:

We are not content with Atari's claim that the lag is the result of a faulty wireless connection. First hand experience has shown a wired connection to not improve gameplay. Moreover, we are convinced that this is not, in fact, the fix that Nintendo suggested to Atari. However, we are convinced that Nintendo's advised fix is, actually, a plausible one. As such, we want to see Atari fix their game in the way that Nintendo advised. We are continually contacting Atari with our research and arguments, and we are also contacting Nintendo for information on what exactly they recommended as a fix. Beyond this, we are looking to add pressure and demand by involving as much gaming press as possible. If we do not see a fix from Atari in the near future, we will seek to return our copies of the game and make it a point to no longer support Atari as a company.

In short, we have strong reason to believe that a true fix is possible, and we will not be content with anything less than that. We will continue to do what we must to persuade Atari to make right what they shipped wrong.

These things are said and done with all due respect.

-Kendrik

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